Another reason to love Apple

If you know me you’ll know that I pretty much don’t like Microsoft. To be honest thats an understatement. However, due to money I’m forced to run their oh-so-stable OS until I get some dough for college for a MacBook =D In my experiences with the two companies I have definately found that Apple is the better of the two, here is another example of why.

I’ll admit, when this was going down I was a little bit aggrevated with Apple and the iTunes store. I had just finisded season 1 of The Office and wanted to download the Dundies episode of season 2. I went to download the episode and it worked great, up until it got to the end of the download, where I got an unexpected error. It said that there may be some software that I have that limits iTunes from accessing my computer, like a firewall.

Knowing that I hadn’t installed any firewalls I continued to try to download this episode, but with no luck at all. So I went to the Apple support page, apple.com/support, and wrote them about what happened. The next day I got an email back which basically said the same thing the error message said. Having already been charged for this show that I couldn’t get I was a little mad. So I tried again downloading the show, this had been about my 15 trial, and still got the same error. I then went to the next episode of The Office and purfchased that, the episode downloaded with no problems at all.

So I wrote Apple.com/support again and simply asked them for a refund. The next day Apple e-mailed me back refunding my purchase and giving me 5 free song downloads. They said that I shouldn’t try to download The Dundies episode for about two weeks.

Through a bad experience Apple really came out on top in my mind, it doesn’t make me want to leave and go to Napster. By the way, I ended up being able to download the episode of The Office with no problems, a weird situation…

So thanks Apple for awesome customer service and support.